Terms and conditions

business companies

DORSIS, sro

with registered office at K Dílnám 957, 280 02 Kolín

ID: 021 64 426, VAT: CZ02164426

registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 216159

for the sale of goods through an online store located at the Internet address www.dorsis.cz

1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafterTerms and Conditions") of the company DORSIS, sro, with its registered office at K Dílnám 957, 280 02 Kolín, identification number: 021 64 426, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 216159 (hereinafter referred to as "seller") Are regulated in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll., The Civil Code (hereinafter referred to as"Civil Code") the mutual rights and obligations of the contracting parties arising in connection with or on the basis of the purchase contract (hereinafter referred to as "purchase contract") Concluded between the seller and another natural person (hereinafterbuyer“) Through the seller's online store. The online store is operated by the seller on a website located at the internet address www.dorsis.cz (hereinafter "Web page"), through the website interface (hereinafter referred to as "web interface business").

1.2. The Terms and Conditions do not apply to cases where the person intending to purchase goods from the Seller is a legal entity or a person who, when ordering goods, acts within the scope of their business activities or within the scope of their independent profession.

1.3. Provisions deviating from the terms and conditions may be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The provisions of the terms and conditions are an integral part of the purchase contract. The purchase contract and the terms and conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.

1.5. The Seller may amend or supplement the text of the Terms and Conditions. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the Terms and Conditions.

2. USER ACCOUNT

2.1. Based on the buyer's registration made on the website, the buyer can access its user interface. From its user interface, the buyer can order goods (hereinafter referred to as "user account“). If the web interface of the store allows it, the buyer can also order goods without registration directly from the web interface of the store.

2.2. When registering on the website and when ordering goods, the buyer is obliged to provide all data correctly and truthfully. The buyer is obliged to update the data provided in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods is considered correct by the seller.

2.3. Access to the user account is secured by a username and password. The Buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.

2.4. The user may not provide access data or any other access to the user account to third parties. The user is obliged to determine all reasonable measures to keep them confidential. The user is fully liable for the unauthorized use of these access data or the user account and for any damage caused to the operator or third parties. In the event of loss, theft or other violation of the right to use these passwords, the user is obliged to notify the operator of this fact immediately. The operator will provide the user with new access data within a reasonable period of time.

2.5. The Seller may cancel the user account, especially if the Buyer does not use his/her user account for more than 1 year, or if the Buyer breaches his/her obligations under the purchase contract (including the terms and conditions).

2.6. The Buyer acknowledges that the user account may not be available continuously, especially with regard to the necessary maintenance of the Seller's hardware and software equipment, or the necessary maintenance of the hardware and software equipment of third parties.

3. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to conclude a purchase contract regarding these goods. The provisions of Section 1732, paragraph 2 of the Civil Code do not apply.

3.2. The web interface of the store contains information about the goods, including the prices of individual goods and the costs of returning the goods, if the goods cannot, by their nature, be returned by regular mail. The prices of the goods are stated including value added tax and all related fees. The prices of the goods remain valid for the period they are displayed in the web interface of the store. This provision does not limit the seller's ability to conclude a purchase contract under individually negotiated conditions.

3.3. The web interface of the store also contains information about the costs associated with packaging and delivery of goods. The information about the costs associated with packaging and delivery of goods provided in the web interface of the store applies only in cases where the goods are delivered within the territory of the Czech Republic.

3.4. To order goods, the buyer fills in the order form in the web interface of the store. The order form contains in particular information about:

- the ordered goods (the ordered goods are added by the buyer to the electronic shopping cart of the web interface of the shop),

– opening options, passage height, surface of the door frame, counterplate, hidden hinges and quantity,

– method of payment of the purchase price of the goods (by invoice), information on the requested method of delivery of the ordered goods,

– information about the costs associated with the delivery of goods (hereinafter collectively referred to as “order").

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data entered by the buyer into the order, including with regard to the buyer's ability to detect and correct errors that occurred when entering data into the order. The buyer sends the order to the seller by clicking on the "Order" button. The data specified in the order are considered correct by the seller. Immediately after receiving the order, the seller will confirm this receipt to the buyer by e-mail to the buyer's e-mail address specified in the user account or in the order (hereinafter referred to as "email address of the buyer").

3.6. The Seller is always entitled, depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), to ask the Buyer for additional confirmation of the order (for example, in writing or by telephone).

3.7. The contractual relationship between the seller and the buyer arises upon delivery of the order receipt (acceptance), which is sent by the seller to the buyer by e-mail to the buyer's e-mail address.

3.8. The Buyer agrees to the use of distance communication means when concluding the purchase contract. The costs incurred by the Buyer when using distance communication means in connection with concluding the purchase contract (costs of Internet connection, costs of telephone calls) are borne by the Buyer himself, and these costs do not differ from the basic rate.

4. PRICE FOR GOODS AND PAYMENT TERMS

4.1. The buyer may pay the seller the price of the goods and any costs associated with the delivery of the goods under the purchase contract in the following ways:

– by transfer from your account to our bank account 261341698/0300 held at ČSOB as in CZK or by transfer from your account to our bank account 1073367/2060 held at Citfin – Finanční trhy, as in EUR, according to the currency selected in the web interface itself. With the order confirmation, a copy of the order will be sent to your email, along with the order number and total amount to be paid. Send the amount stated in the goods order / advance invoice by transfer order to the above account. As a variable symbol, enter the assigned order number from the order confirmation / advance invoice delivered by email.

4.2 The goods are delivered to the customer by a contractual carrier in the form of a package. The price for the transport of separately ordered door frames or a set of doors and door frames is free throughout the Czech Republic. The price for the transport of separately ordered doors is 500 CZK/piece throughout the Czech Republic. The price for the transport of goods to Slovakia must be calculated individually according to the size of the order and will be the subject of negotiations after the order is placed by the seller by contacting the customer.

4.3. In the case of non-cash payment, the purchase price is payable within 7 days of concluding the purchase contract.

4.4. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the indication of the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled at the moment the relevant amount is credited to the seller's account.

4.5. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.

4.6. If it is customary in business transactions or if it is stipulated by generally binding legal regulations, the seller will issue a tax document - invoice to the buyer regarding payments made on the basis of the purchase contract. The seller is a payer of value added tax. The tax document - invoice will be issued by the seller to the buyer after payment of the price of the goods and sent in electronic form to the buyer's electronic address.

4.7. According to the Sales Registration Act, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received sales with the tax administrator online; in the event of a technical failure, no later than within 48 hours.

5. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. The returned goods must be undamaged, the postage is paid by the customer. This provision does not affect the right to complain. In such a case, the customer contacts the seller and preferably states in writing that he is withdrawing from the contract and states the order number, date of purchase and account number or address for refund. The withdrawal from the contract must be delivered no later than the last day of the 14-day period.

5.2. In accordance with the provisions of Section 1829, paragraph 1 of the Civil Code, the Buyer has the right to withdraw from the purchase contract within fourteen (14) days from the receipt of the goods, and if the subject of the purchase contract is several types of goods or the delivery of several parts, this period runs from the date of receipt of the last delivery of goods. The withdrawal from the purchase contract must be sent to the Seller within the period specified in the previous sentence. The Buyer may send the withdrawal from the purchase contract, among others, to the address of the Seller's premises DORSIS, sro, K Dílnám 957, 280 02 Kolín.

5.3. In the event of withdrawal from the purchase contract according to Article 5.2 of the Terms and Conditions, the purchase contract shall be cancelled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer shall bear the costs associated with returning the goods to the seller, even in the case where the goods cannot be returned by regular mail due to their nature.

5.4. In the event of withdrawal from the contract pursuant to Article 5.2 of the Terms and Conditions, the Seller shall return the funds received from the Buyer within fourteen (14) days of the Buyer's withdrawal from the purchase contract, in the same manner in which the Seller received them from the Buyer. The Seller is also entitled to return the performance provided by the Buyer upon return of the goods by the Buyer or in another manner, if the Buyer agrees to this and no additional costs are incurred by the Buyer. If the Buyer withdraws from the purchase contract, the Seller is not obliged to return the funds received to the Buyer before the Buyer returns the goods or proves that he has sent the goods to the Seller.

5.5. The seller is entitled to unilaterally set off the right to compensation for damage caused to the goods against the buyer's right to a refund of the purchase price.

5.6. Until the buyer takes over the goods, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, by bank transfer to the account designated by the buyer.

5.7. The buyer will be charged a CANCELLATION fee in the event of cancellation of an order for a product that is dimensionally modified according to the customer's wishes (i.e. hidden door frames or doors in non-standard dimensions). The above CANCELLATION fee will be deducted from the paid deposit when the payment is returned to the buyer's bank account. CANCELLATION fees in % of the product's sales price are based on the production process, as follows:

- cancellation in the first week from commissioning = 30%

- cancellation in the second week from commissioning to production = 100%

6. TRANSPORTATION AND DELIVERY OF GOODS

6.1. In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.

6.2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.

6.3. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.

6.4. When accepting the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in the event of any defects, immediately notify the carrier, otherwise do not accept such goods from the carrier. We are not responsible for any shortcomings in the services provided by the transport partner.

7. DEFECT LIABILITY, WARRANTY

7.1. The rights and obligations of the contracting parties regarding rights arising from defective performance are governed by the relevant generally binding legal regulations (in particular the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).

7.2. The Seller is responsible to the Buyer that the goods are free from defects upon acceptance. In particular, the Seller is responsible to the Buyer that at the time the Buyer accepted the goods:

– the goods have the properties agreed upon by the parties, and in the absence of such agreement, they have the properties described by the seller or manufacturer or expected by the buyer with regard to the nature of the goods,

– the goods are suitable for the purpose stated by the seller for their use or for which goods of this type are usually used,

- the goods correspond in quality or design to the contracted sample or model, provided that the quality or design was determined on the basis of the contracted sample or model,

– the goods are in the appropriate quantity, measure or weight and

- the goods comply with the requirements of legal regulations.

7.3. The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which the lower price was agreed, for wear and tear of the goods caused by their normal use, for used goods for a defect corresponding to the degree of use or wear and tear that the goods had when taken over by the buyer, or if this results from the nature of the goods.

7.4. If a defect becomes apparent within six months of receipt, the goods are deemed to have been defective upon receipt. The buyer is entitled to exercise the right to claim for a defect that occurs in consumer goods within twenty-four months of receipt. In case of recognition of a defect, the product may be repaired or replaced. In case of an irreparable defect that does not prevent use, a discount may be provided.

7.5. The buyer shall exercise the rights arising from defective performance at the seller's premises, where the complaint can be accepted with regard to the range of goods sold, or at the registered office or place of business. The moment of exercising the complaint shall be deemed to be the moment when the seller receives the goods complained of from the buyer.

7.6. The buyer is obliged to properly check the products (package) when taking over the product (package) from the transport company (during the collection of the shipment from the carrier) and thus exclude any mechanical damage. In the event of a reservation, for example, damage to the packaging, the buyer is obliged to immediately record this damage in the shipping document, and in the event of serious damage to the product, to directly refuse to accept it. The buyer is obliged to inspect the products even after taking over UNPACK and properly check whether there was any mechanical damage to the product during transport, the maximum period for filing a complaint for mechanical damage during transport is governed by the conditions of the transport company TOPTRANS EU, as in the document Shipping conditions valid from 1. 1. 2019.

7.7. The buyer is also obliged to properly check the contents of the package to ensure that the product contains all the components, e.g. hidden hinges for hidden door frames, consumables for assembling the door frame, which are always packed separately in a separate package and are not built into the door frame. The maximum period for filing a complaint for missing components is 14 days from the delivery of the product.

7.8. The warranty conditions for Dorsis products are governed by the complaint procedure for Dorsis products, which can be downloaded here.

8.     OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

8.2. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. e) of the Civil Code.

8.3. The out-of-court settlement of consumer complaints is provided by the seller via an electronic address info@dorsis.czThe seller will send information about the resolution of the buyer's complaint to the buyer's email address.

8.4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, ID: 000 20 869, internet address: http://www.coi.cz, is responsible for the out-of-court resolution of consumer disputes arising from the purchase contract. The online dispute resolution platform located at the internet address http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer arising from the purchase contract.

8.5. The European Consumer Centre Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, internet address: http://www.evropskyspotrebitel.cz is the contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on online dispute resolution for consumer disputes and amending Regulation (EC) No. 2006/2004 and Directive 2009/22/EC (Regulation on online dispute resolution for consumer disputes).

8.6. The seller is authorized to sell goods on the basis of a trade license. Trade license inspection is carried out within its scope by the relevant trade license office. Supervision of the area of ​​personal data protection is carried out by the Office for Personal Data Protection. The Czech Trade Inspection Authority, to a limited extent, carries out, among other things, supervision over compliance with Act No. 634/1992 Coll., on Consumer Protection, as amended.

8.7. The buyer hereby assumes the risk of a change of circumstances in the sense of § 1765 paragraph 2 of the Civil Code.

9.     PROTECTION OF PERSONAL DATA

9.1. Its information obligation towards the buyer within the meaning of Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation, hereinafter referred to as "the GDPR")the GDPR Regulation") related to the processing of the buyer's personal data for the purposes of fulfilling the purchase contract, for the purposes of negotiating this contract and for the purposes of fulfilling the seller's public obligations is fulfilled by the seller through a special document.

10.  DELIVERY

10.1. It can be delivered to the buyer to the buyer's email address.

11.    FINAL PROVISIONS

11.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. By choosing the law according to the previous sentence, the buyer, who is a consumer, is not deprived of the protection provided to him by the provisions of the legal order from which he cannot contractually deviate and which would otherwise apply in the absence of the choice of law pursuant to the provisions of Article 6(1) of Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

11.2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

11.3. The purchase contract, including the terms and conditions, is archived by the seller in electronic form and is not accessible.

11.4.     Seller's registered office and billing details:

DORSIS, sro

To Workshops 957

280 02 Cologne

Company ID: 021 64 426

VAT: CZ02164426

The company DORSIS, sro is registered in the Commercial Register kept by the Municipal Court in Prague, Section C, File 216159.

11.5.     Delivery address and seller contact details:

DORSIS, sro

To Workshops 957

280 02 Cologne

e-mail address info@dorsis.cz

phone +420 774 426 415.

In Cologne on February 1, 2019.