Terms and conditions

business companies

DORSIS, sro

with its registered office at K Dílnám 957, 280 02 Kolín

ID: 021 64 426, VAT: CZ02164426

entered in the Commercial Register kept at the Municipal Court in Prague, Section C, Insert 216159

for the sale of goods through an online store located at the Internet address www.dorsis.cz

  1. INTRODUCTORY PROVISIONS

1.1. These terms and conditions (hereinafterTerms and Conditions") Of the business company DORSIS, sro, with its registered office at K Dílnám 957, 280 02 Kolín, identification number: 021 64 426, entered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 216159 (hereinafter referred to as"seller") Are regulated in accordance with the provisions of § 1751 paragraph 1 of Act No. 89/2012 Coll., The Civil Code (hereinafter referred to as"Civil Code") Mutual rights and obligations of the contracting parties arising in connection with or on the basis of a purchase contract (hereinafter referred to as" the contract ").purchase contract") Concluded between the seller and another natural person (hereinafterbuyer“) Through the seller's online store. The online store is operated by the seller on a website located at the internet address www.dorsis.cz (hereinafter "Web page") Through the web interface ("web interface business").

1.2. The business conditions do not apply to cases where the person who intends to purchase goods from the seller is a legal entity or a person who acts when ordering goods in the course of their business or in the course of their independent profession.

1.3. Provisions deviating from the business conditions can be agreed in the purchase contract. Deviating provisions in the purchase contract take precedence over the provisions of the terms and conditions.

1.4. The provisions of the business conditions are an integral part of the purchase contract. The purchase contract and business conditions are drawn up in the Czech language. The purchase contract can be concluded in the Czech language.

1.5. The wording of the terms and conditions may be changed or supplemented by the seller. This provision does not affect the rights and obligations arising during the period of validity of the previous version of the terms and conditions.

  1. USER ACCOUNT

2.1. Based on the buyer's registration made on the website, the buyer can access its user interface. From its user interface, the buyer can order goods (hereinafter referred to as "user account“). If the web interface of the store allows it, the buyer can also order goods without registration directly from the web interface of the store.

2.2. When registering on the website and when ordering goods, the buyer is obliged to state all data correctly and truthfully. The buyer is obliged to update the data specified in the user account in the event of any change. The data provided by the buyer in the user account and when ordering goods are considered correct by the seller.

2.3. Access to the user account is secured by a username and password. The buyer is obliged to maintain confidentiality regarding the information necessary to access his user account.

2.4. The user may not provide access data or any other access to the user account to third parties. The user is obliged to specify all reasonable measures for their confidentiality. The user is fully responsible for the unauthorized use of this access data or user account and for the damage thus caused to the operator or third parties. In the event of loss, theft or other violation of the right to use these passwords, the user is obliged to notify the operator immediately. The operator shall provide the user with new access data within a reasonable time.

2.5. The seller may cancel the user account, especially if the buyer does not use his user account for more than 1 year, or if the buyer violates his obligations under the purchase agreement (including business conditions).

2.6. The Buyer acknowledges that the user account may not be available around the clock, especially with regard to the necessary maintenance of the hardware and software equipment of the Seller, or necessary maintenance of third party hardware and software.

  1. CONCLUSION OF THE PURCHASE CONTRACT

3.1. All presentation of goods placed in the web interface of the store is of an informative nature and the seller is not obliged to enter into a purchase agreement regarding these goods. The provisions of § 1732 para. 2 of the Civil Code shall not apply.

3.2. The web interface of the store contains information about the goods, including the prices of individual goods and the cost of returning the goods, if the goods cannot, by their nature, be returned by regular mail. The prices of goods are listed including value added tax and all related fees. The prices of the goods remain valid as long as they are displayed in the web interface of the store. This provision does not limit the possibility of the seller to conclude a purchase contract under individually agreed conditions.

3.3. The web interface of the store also contains information on the costs associated with the packaging and delivery of goods. The information on costs associated with the packaging and delivery of goods listed in the web interface of the store is valid only in cases where the goods are delivered within the territory of the Czech Republic.

3.4. To order goods, the buyer fills in the order form in the web interface of the store. The order form contains in particular information about:

- the ordered goods (the ordered goods are added by the buyer to the electronic shopping cart of the web interface of the shop),

- opening variants, passage height, door frame surface, counter plate, concealed hinges and quantities,

- the method of payment of the purchase price of the goods (invoice), information on the required method of delivery of the ordered goods,

- information on the costs associated with the supply of goods (hereinafter collectivelyobjednávka").

3.5. Before sending the order to the seller, the buyer is allowed to check and change the data that the buyer has entered in the order, even with regard to the buyer's ability to detect and correct errors made when entering data into the order. The buyer sends the order to the seller by clicking on the "Order" button. The data listed in the order they are deemed correct by the seller. Immediately after receiving the order, the Seller will confirm this receipt to the Buyer by e-mail, to the Buyer's e-mail address specified in the user account or in the order (hereinafter referred to as "email address of the buyer").

3.6. Depending on the nature of the order (quantity of goods, purchase price, estimated shipping costs), the seller is always entitled to ask the buyer for additional confirmation of the order (for example, in writing or by telephone).

3.7. The contractual relationship between the seller and the buyer arises from the delivery of the acceptance of the order (acceptance), which is sent by the seller to the buyer by e-mail to the buyer's e-mail address.

3.8. The buyer agrees to the use of means of distance communication when concluding the purchase contract. The costs incurred by the buyer in the use of means of distance communication in connection with the conclusion of the purchase contract (costs of internet connection, costs of telephone calls) shall be borne by the buyer himself, and these costs do not differ from the basic rate.

  1. PRICE FOR GOODS AND PAYMENT TERMS

4.1. The price of the goods and any costs associated with the delivery of goods under the purchase agreement, the buyer may pay the seller in the following ways:

- by transfer from an account to our bank account 261341698/0300 kept with ČSOB as in CZK or by transfer from an account to our bank account 1073367/2060 management with Citfin - Finanční trhy, as in Eur, according to the choice of currency in the web interface itself. With the order confirmation, a copy of the order and the order number and the total amount to be paid will be sent to your email. Send the amount stated in the order of goods / advance invoice by order to transfer to the above account. As a variable symbol, enter the assigned order number from the order confirmation / advance invoice delivered by email.

4.2 The goods are delivered to the customer by the contractual carrier, in the form of a package. The price for the transport of separately ordered door frames or a set of doors and door frames is free of charge throughout the Czech Republic. The price for the transport of separately ordered doors is 500 CZK / piece throughout the Czech Republic. The price for the transport of goods to Slovakia must be calculated individually according to the size of the order and will be the subject of negotiations after the order has been placed by the seller by contacting the customer.

4.3. In the case of non-cash payment, the purchase price is payable within 7 days of concluding the purchase contract.

4.4. In the case of non-cash payment, the buyer is obliged to pay the purchase price of the goods together with the variable payment symbol. In the case of non-cash payment, the buyer's obligation to pay the purchase price is fulfilled when the relevant amount is credited to the seller's account.

4.5. Any discounts on the price of goods provided by the seller to the buyer cannot be combined with each other.

4.6. If this is customary in business relations or if so stipulated by generally binding legal regulations, the seller shall issue a tax document - an invoice - to the buyer regarding payments made on the basis of the purchase contract. The seller is a payer of value added tax. The tax document - invoice will be issued by the seller to the buyer after payment of the price of the goods and will be sent in electronic form to the buyer's electronic address.

4.7. According to the Act on the Registration of Sales, the seller is obliged to issue a receipt to the buyer. At the same time, he is obliged to register the received revenue with the tax administrator online; in the event of a technical failure, within 48 hours at the latest.

  1. WITHDRAWAL FROM THE PURCHASE CONTRACT

5.1. Returned goods must be undamaged, postage is paid by the customer. This provision does not affect the right to make a complaint. In this case, the customer contacts the seller and preferably states in writing that he withdraws from the contract and provides the order number, date of purchase and account number or address for a refund. Withdrawal from the contract must be delivered no later than the last day of the 14-day period.

5.2. In accordance with the provisions of § 1829 par. 1 of the Civil Code, the buyer has the right to withdraw from the purchase contract within fourteen (14) days of receipt of the goods. period from the date of receipt of the last delivery of goods. Withdrawal from the purchase contract must be sent to the seller within the period specified in the previous sentence. Withdrawal from the purchase contract can be sent by the buyer to the address of the seller's office DORSIS, sro, K Dílnám 957, 280 02 Kolín.

5.3. In the event of withdrawal from the purchase contract pursuant to Article 5.2 of the Terms and Conditions, the purchase contract is canceled from the beginning. The goods must be returned to the seller within fourteen (14) days of withdrawal from the contract to the seller. If the buyer withdraws from the purchase contract, the buyer bears the costs associated with the return of goods to the seller, even if the goods can not be returned due to its nature by regular mail.

5.4. In the event of withdrawal from the contract pursuant to Article 5.2 of the Terms and Conditions, the seller will return the funds received from the buyer within fourteen (14) days of withdrawal from the purchase contract by the buyer, in the same way as the seller received from the buyer. The seller is also entitled to return the performance provided by the buyer when returning the goods to the buyer or otherwise, if the buyer agrees and the buyer does not incur additional costs. If the buyer withdraws from the purchase contract, the seller is not obliged to return the funds received to the buyer before the buyer returns the goods or proves that he sent the goods to the seller.

5.5. The seller is entitled to unilaterally set off the right to compensation for damage caused to the goods against the buyer's right to a refund of the purchase price.

5.6. Until the goods are taken over by the buyer, the seller is entitled to withdraw from the purchase contract at any time. In such a case, the seller will return the purchase price to the buyer without undue delay, non-cash to the account designated by the buyer.

5.7. The Buyer will be charged a CANCELLATION fee in case of cancellation of the product order, which is dimensioned according to the customer's wishes (ie hidden door frames or doors in a non-standard size). The above CANCELLATION fee will be deducted from the deposit paid when returning the payment to the bank account of the buyer. CANCELLATION fees in% of the selling price of the product are according to the work in progress as follows:

- cancellation in the first week from commissioning = 30%

- cancellation in the second week from commissioning to production = 100%

  1. TRANSPORT AND DELIVERY OF GOODS

6.1. In the event that the mode of transport is contracted on the basis of a special request of the buyer, the buyer bears the risk and any additional costs associated with this mode of transport.

6.2. If, according to the purchase contract, the seller is obliged to deliver the goods to the place specified by the buyer in the order, the buyer is obliged to take over the goods upon delivery.

6.3. In the event that for reasons on the part of the buyer it is necessary to deliver the goods repeatedly or in another way than specified in the order, the buyer is obliged to pay the costs associated with repeated delivery of goods, respectively. costs associated with another method of delivery.

6.4. Upon receipt of the goods from the carrier, the buyer is obliged to check the integrity of the packaging of the goods and in case of any defects immediately notify the carrier, or such goods from the carrier. We are not responsible for any deficiencies in the services provided by the transport partner.

  1. DEFECT LIABILITY, WARRANTY

7.1. The rights and obligations of the contracting parties regarding the rights arising from defective performance are governed by the relevant generally binding legal regulations (especially the provisions of Sections 1914 to 1925, Sections 2099 to 2117 and Sections 2161 to 2174 of the Civil Code).

7.2. The seller responds to the buyer that the goods are free of defects upon receipt. In particular, the seller is responsible to the buyer that at the time when the buyer took over the goods:

- the goods have the characteristics agreed upon by the parties and, in the absence of an agreement, the characteristics described by the seller or the manufacturer or expected by the buyer having regard to the nature of the goods,

- the goods are fit for the purpose stated by the seller for their use or for which goods of this kind are normally used,

- the goods correspond in quality or design to the contracted sample or model, provided that the quality or design was determined on the basis of the contracted sample or model,

The goods are in the appropriate quantity, measure or weight, and

- the goods comply with the requirements of legal regulations.

7.3. The provisions set out in Article 7.2 of the Terms and Conditions shall not apply to goods sold at a lower price for a defect for which a lower price has been agreed, to wear and tear caused by its normal use, to used goods for a defect corresponding to the degree of use or wear the buyer or if it follows from the nature of the goods.

7.4. If the defect becomes apparent within six months of receipt, the goods are deemed to have been defective at the time of receipt. The buyer is entitled to exercise the right to a defect that occurs in consumer goods within twenty-four months of receipt. If the defect is acknowledged, the product can be repaired or replaced. A discount may be granted for an irreparable defect that does not prevent use.

7.5. The buyer exercises the rights arising from defective performance with the seller at the address of his establishment, where the acceptance of the complaint is possible with regard to the range of goods sold, or at the registered office or place of business. The moment of claim is considered to be the moment when the seller received the claimed goods from the buyer.

7.6. Upon receipt of the product (package) from the transport company, the buyer is obliged to properly inspect these products (during the acceptance of the shipment from the carrier) and thus rule out any mechanical damage. In the event of a reservation, eg damage to the packaging, the buyer is obliged to immediately record this damage in the consignment note, in the event of serious damage to the product directly refuse to accept. The buyer is obliged to accept the products even after receipt UNPACK and properly check whether there was no mechanical damage to the product during transport, the maximum time limit for filing a complaint for mechanical damage during transport is governed by the conditions of the transport company TOPTRANS EU, as in the document Shipping conditions valid from 1 January 1.

7.7. The buyer is also obliged to properly check the contents of the package, whether the product contains all partial components, such as hidden hinges for hidden door frames, consumables for door frame assembly, which are always packed separately in a separate package and are not built into the door frame. The maximum deadline for making a complaint about missing components is 14 days from the delivery of the product.

7.8. The warranty conditions for Dorsis products are governed by the complaint procedure for Dorsis products, which can be downloaded here.

  1.     OTHER RIGHTS AND OBLIGATIONS OF THE CONTRACTING PARTIES

8.1. The buyer acquires ownership of the goods by paying the full purchase price of the goods.

8.2. In relation to the buyer, the seller is not bound by any codes of conduct in the sense of the provisions of § 1826 par. e) of the Civil Code.

8.3. The out-of-court settlement of consumer complaints is provided by the seller via an electronic address info@dorsis.cz. The Seller shall send information on the settlement of the Buyer's complaint to the Buyer's email address.

8.4. The Czech Trade Inspection Authority, with its registered office at Štěpánská 567/15, 120 00 Prague 2, IČ: 000 20 869, Internet address: http://www.coi.cz, is responsible for the out-of-court settlement of consumer disputes arising from the purchase contract. The online dispute resolution platform at http://ec.europa.eu/consumers/odr can be used to resolve disputes between the seller and the buyer under a purchase agreement.

8.5. European Consumer Center Czech Republic, with its registered office at Štěpánská 567/15, 120 00 Prague 2, Internet address: http://www.evropskyspotrebitel.cz is a contact point pursuant to Regulation (EU) No. 524/2013 of the European Parliament and of the Council of 21 May 2013 on the resolution of consumer disputes online and amending Regulation (EC) No 2006/2004 and Directive 2009/22 / EC (the Regulation on consumer dispute resolution online).

8.6. The seller is entitled to sell goods on the basis of a trade license. Trade licensing is carried out within the scope of its competence by the relevant trade licensing office. The Office for Personal Data Protection supervises the area of ​​personal data protection. To a limited extent, the Czech Trade Inspection Authority also supervises compliance with Act No. 634/1992 Coll., On Consumer Protection, as amended.

8.7. The buyer hereby assumes the risk of a change of circumstances in the sense of § 1765 paragraph 2 of the Civil Code.

  1.     PROTECTION OF PERSONAL DATA

9.1. Its obligation to provide information to the buyer within the meaning of Article 13 of Regulation 2016/679 of the European Parliament and of the Council on the protection of individuals with regard to the processing of personal data and on the free movement of such data and repealing Directive 95/46 / EC (General Data Protection Regulation, hereinafter just "the GDPR Regulation") Related to the processing of the buyer's personal data for the purpose of fulfilling the purchase contract, for the purposes of negotiations on this contract and for the purpose of fulfilling the public obligations of the seller, is fulfilled by the seller through a special document.

  1.  DELIVERY

10.1. It can be delivered to the buyer to the buyer's email address.

  1.    FINAL PROVISIONS

11.1. If the relationship established by the purchase contract contains an international (foreign) element, then the parties agree that the relationship is governed by Czech law. The choice of law under the previous sentence does not deprive the consumer who is a consumer of the protection afforded to him by the provisions of the law which cannot be derogated from by contract and which would otherwise apply under Article 6 (1) of Regulation Regulation (EC) No 593/2008 of the European Parliament and of the Council of 17 June 2008 on the law applicable to contractual obligations (Rome I).

11.2. If any provision of the Terms and Conditions is or becomes invalid or ineffective, the invalid provision will be replaced by a provision whose meaning is as close as possible to the invalid provision. The invalidity or ineffectiveness of one provision shall not affect the validity of the other provisions.

11.3. The purchase contract, including business conditions, is archived by the seller in electronic form and is not accessible.

11.4.     Registered office and billing information of the seller:

DORSIS, sro

To Workshops 957

280 02 Kolin

Company ID: 021 64 426

VAT: CZ02164426

The company DORSIS, sro is registered in the Commercial Register kept by the Municipal Court in Prague, Section C, Insert 216159.

11.5.     Delivery address for delivery and contact details of the seller:

DORSIS, sro

To Workshops 957

280 02 Kolin

e-mail address info@dorsis.cz

phone +420 774 426 415.

Done at Cologne, 1 February 2019.